Blue Screen (reboot) when accessing BoxCryptor via Firefox

ahbi2

I can reliably get Windows to reboot if I try to read from the BoxCryptor drive using Firefox.

BoxCryptor 1.0.9.1
Win 7 x64 Ultimate
Firefox 4.0.1

Specifically, I am importing various preferences for Add-ons (Tab Mix Plus) into a new profile in Firefox. These preference files have been saved (via a WinXp machine) on my BoxCryptor drive (V:\). I select the option (button) to import the preferences and the machine (1) hangs no mouse movement for a second and then (2) reboots.
It does this repeatedly.
I found that (after the reboot) by copying the preferences to a non-BoxCryptor drive and then turning off BoxCryptor the Firefox Open dialog box will pause for a bit and then tell me V:\ is not available. I can then proceed normally.
.
It doesn't do this on the WinXP machine.
It doesn't do this when accessing the BoxCryptor drive (V:\) via Windows Explorer or Directory Opus.
.
I have not experimented with accessing the V:\ drive (e.g., via Windows Explorer) prior to trying to access it in Firefox (i.e. priming the pump).

Thanks

Robert

Hi ahbi2,

it tried to replicate the problem in our test environment, but I could not produce any BSOD or reboot. When you receive a BSOD, Windows creates a Minidump of the crash. Could you please send me those dump files at our email at contact at boxcryptor.com? They are located in C:\Windows\Minidump.

If you do not have any sensitive information in the exported TMP preferences file, it could be helpful if you could send me this file also.

Best,
Robert

PS: You could also start BoxCryptor with the /debug parameter (Start -> "BoxCryptor.exe /debug") and replicate the reboot. BoxCryptor will then create a log file on your Desktop (BoxCryptor.log) which could help to find the problem.

jtruchon

Robert;

Think this could be related to my Thunderbird BSOD/Crashes ? Strange how ahbi2 & I can reproduce the crash and you can not...we are all using Win 7/64 ?

Thanks
- John

Robert

Although we're running the same OS, we all have a very distinct software setup. It is possible that some crashes only occur when another specific software is installed which somehow interferes with BoxCryptor (e.g. anti-virus software). That makes it difficult to reproduce the problems in different environments. The crash dumps at least help to get some insight in what happened on the computer.

Robert

Hi,

we have released a beta of BoxCryptor for Windows v1.3 with major stability improvements. BSODs should not occur anymore. You can find more information here:

http://forums.boxcryptor.com/topic/boxcryptor-for-windows-v13-beta

It would be great if you could try it and maybe report if your computer still crashes. Thanks!

--Robert