BoxCryptor 1.2 - issue - Boxcryptor Community

BoxCryptor 1.2 - issue

tdz238045

Hello -

I recently purchased a Boxcryptor license to provide a Windows-friendly means of accessing several remotely hosted EncFS volumes. These can be large, >50GB at times, and can be accessed remotely via any of a number of protocols. While on a Windows platform, I've been using SMB/CIFS to access the shares. Obviously this is not the standard DropBox <2GB usage model, but BoxCryptor 1.1.0.0 seemed to work just fine for my purposes.

After installing version 1.2.0.0 yesterday on a Win7-64 machine, some shares now can take over 90 minutes to appear as "Network Drives" under Windows after mounting them in BoxCryptor. The same behavior seems to occur when using the "fixed mount point" option. Perhaps this is some caching feature that was introduced in the 1.2 version (I can see the SMB daemon usage spike on the remote box during this time), but the net effect is that the product is unusable during that period. In addition, if network connectivity is cut during this period, the BoxCryptor executable crashes.

Perhaps there are new features or command-line switches that are (as yet) undocumented that can turn off this behavior. I have been unable to locate a user manual for the 1.2 version. Is there one?

Obviously the above is anecdotal, as I have only had the new version for about a day, however, I'm afraid that it isn't working here. Any suggestions?

Regards...

Boris

Hello tdz
you are right we introduced a new cache to improve the speed of folders with many small files. So obviously the new version (maybe the new cache) doesn't work well for your needs. Unfortunately there is no command line switch.
But we will investigate this issue and inform you if we can find the problem.

To help us you could send us a debug file. You have to do the following:
- Quit BoxCryptor
- Type into your Windows 7 startmenu "boxcryptor.exe /debug"
- Use BoxCryptor and reproduce the problem
- Quit BoxCryptor again
- On your desktop you can see the "boxcryptor.log" file
Please open a new ticket in our support system and attach the file:
https://boxcryptorsupport.uservoice.com/knowledgebase

At the moment a manual is just available for version 1.1 but a new manual for version 1.2 will be released the next days.

Best regards
Boris

tdz238045

Thank you for the prompt response. I posted a boxcryptor.log file to your support site a few minutes ago. Meantime, I am going back to 1.1.

Robert

Hi,

BoxCryptor Free counts all files in the encrypted folder at start-up to determine the size of the folder. This can take some time if the encrypted folder is located on a network share - but as BoxCryptor Free is restricted to 2GB the time required should not take too long. However, in v1.2 also BoxCryptor Unlimited wrongly counts the size of the encrypted folder at start-up. I think this causes the problem you're experiencing.

Could you please try this version and report if you still have the problem?

http://www.boxcryptor.com/download/BoxCryptor_v1.2.0.1_Setup.exe

tdz238045

That fix seems to have cleared up the issue. Thank you very much for your assistance.

ralvy

Has this been fixed in the currently available stable download?

Robert

Hi ralvy,

yes, this issue has been fixed in the current stable download (v1.2.0.2).

--Robert