version 1.3 Problem

GlennB

I have been using version 1.2.0.2 which works well and decided to try 1.3 Betas when they were released. On every version (1.2.0.9 up to the latest final version 1.3) I have a problem with Boxcryptor padlock not locking when the password is entered. The program can't be killed in task manager either. If you logout and then login to the computer again the padlock icon is still in the taskbar and the boxcryptor program is still registered in Task Manager. A complete reboot is required to get rid of it.
I've gone back to 1.2.0.2 which works without any problem.

Anyone else having similar problems?

Robert

Hi Glenn,

we've had one report that some third-party software caused the mounting of the BoxCryptor drive to be extremely slow. Do you have any anti-virus or similar software installed? Maybe you can try to disable all other third-party programs and see if the problem still exists.

It would be also helpful, if you could send us a log file of BoxCryptor. When you start BoxCryptor with the /debug switch (BoxCryptor.exe /debug) it creates a log file on your Desktop.

--Robert

GlennB

hi Robert,
I have found the culprit!.
I run Malewarebytes Antimaleware 1.60.1.1000 as a resident program as one of the programs that load at startup.
After disabling all programs I uninstalled Boxcryptor v1.2.0.2, rebooted and installed 1.3. The program worked as expected. I then decided to load each of my startups one at a time to see what happened. By chance MAB was the first program I tried. Boxcryptor 1.3 would not lock as before. The log file was as follows:

That is all that happened for 40 min.
If I the reboot with the MAB service program disabled 1.3 functions normally.
As I use the same startup programs at home as here at work I think this is the answer.

Glenn.