Version 1.3 & Malewarebytes Anti-malware problem

GlennB

I just wanted to know if someone was looking into the problem that I outlined in my post "version 1.3 problem" a few days ago.

Robert

Hi Glenn,

we're looking at that issue.

--Robert

lauriecuthbert

I get a similar problem - but stopping malwarebytes does not cure it. Rebooting after Boxcryptor hangs and then mounting the encrypted folder works OK - it is just the create that causes Boxcryptor to stop responding, although the folder actually is created.

At the moment this is a "show stopper" to us rolling out Boxcyptor

Robert

For the record: I could finally reproduce the problem with Malwarebytes on one of our test machines. I'll continue my investigations to this problem and keep you up-to-date.

Robert

Hi all,

the cause for the problem could be identified and the next BoxCryptor for Windows version will contain a fix for it. Until it is available there are three workarounds:

1) In our tests, it seems the problem does not occur if the BoxCryptor drive is mounted _before_ the Malwarebytes Anti-Malware service. If BoxCryptor is configured and autostarted, setting the startup type of the MBAMService to "Automatic (Delayed)" helped in most cases.

2) Uninstall Malwarebytes Anti-Malware or disable its MBAMService.

3) Go back to the latest BoxCryptor for Windows v1.2 version until the new v1.3 version is available. You can download it here: http://www.boxcryptor.com/download/BoxCryptor_v1.2.0.2_Setup.exe

Sorry for the inconveniences. We'll release the new version asap.

--Robert

GlennB

I'm glad you have found a solution.
I'll lookforward to using the fixed 1.3

Robert

Hi, the Anti-Malware problem was fixed in the new version which is available for download here:

http://www.boxcryptor.com/download/BoxCryptor_v1.3.0.1_Setup.exe

--Robert

David

Malwarebytes Anti-Malware and BoxCryptor conflicted again.