BoxCyptor failed to install CBFS

ivince

Hi,

I have an error message during installation of BoxCryptor :

Failed to install CBFS on this computer. BoxCryptor requires CBFS to be installed and will not work without it. etc.

My OS is Windows 7, 64 bits.
This error only appears on one of my pc, it's very strange.

Thanks in advance for your help.
Vince

Robert

Hi Vince,

Sometimes a restart of your computer fixes this problem. Can you please try that and then reinstall BoxCryptor?

If the error remains, please post the install log here. It is located at C:\Program Files (x86)\BoxCryptor\Install.log

Thanks,
Robert

ivince

Thanks for the fast reply.

I restart my computer. Boxcrypter starts at Windows startup and suggests me to create a new boxcryptor folder.
But when I click "Finish", BoxCryptor crashes.
So I try to reinstall but the problem remains the same.

Here my install.log :

Output folder: C:\Program Files (x86)\BoxCryptor
Skipped: BoxCryptor.exe
Skipped: BoxCryptor.exe.config
Skipped: BouncyCastle.Crypto.dll
Skipped: System.Data.SQLite.DLL
Skipped: CBFSNet.dll
Skipped: Microsoft.VC80.CRT.manifest
Skipped: msvcm80.dll
Skipped: msvcp80.dll
Skipped: msvcr80.dll
Skipped: cbfsinst.dll
Skipped: cbfs.cab
CBFS Module 1 installed: 0.0.0.0
CBFS Module 65536 not installed.
CBFS Module 131072 not installed.
CBFS install 196609 FAILED
cbfsinst::InstallA("C:\Program Files (x86)\BoxCryptor\cbfs.cab", "PRODUCT_NAME", 0, 196609, 0) returned 0
CBFS driver FAILED
cbfsinst::GetModuleStatusA("PRODUCT_NAME", 1, 0, 0, 0) returned 1
CBFS network redirector DLL FAILED
cbfsinst::GetModuleStatusA("PRODUCT_NAME", 65536, 0, 0, 0) returned 1
CBFS mount notifier DLL FAILED
cbfsinst::GetModuleStatusA("PRODUCT_NAME", 131072, 0, 0, 0) returned 1
Output folder: C:\Program Files (x86)\BoxCryptor\Resources\Docs
Skipped: BoxCryptor Manual.pdf
Skipped: Getting Started.pdf
Create folder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\BoxCryptor
Create shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\BoxCryptor\BoxCryptor.lnk
Create shortcut: C:\Users\Public\Desktop\BoxCryptor.lnk
Create shortcut: C:\Users\Vince\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\BoxCryptor.lnk
Create shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\BoxCryptor\Website.lnk
Create shortcut: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\BoxCryptor\Uninstall.lnk
Created uninstaller: C:\Program Files (x86)\BoxCryptor\uninst.exe

Vince

Robert

Hi Vince,

Thanks for the log. Yes, BoxCryptor crashes, because the required CBFS driver could not be installed. Do you have any anti-virus or other security software running on your computer (e.g. Windows Defender, etc.)?

--Robert

ivince

Hi Robert,

I have Comodo Firewall and AVG antivirus.
I try to install BoxCryptor with both disabled but same problem, CBFS driver install failed :(

Other ideas ?

Thanks
Vince

Robert

Okay, another cause for this problem could be that some rights to install the system driver are missing. Can you please explicitly run the setup as Administrator? (Right click -> Run as Administrator).

ivince

I tried and unfortunately no, it's not the cause of the problem.

Robert

Thanks. I'm in contact with the CBFS company and come back to you as soon as I have more information.

ivince

Hi Robert,

Some news from CBFS company ?
Thanks

espaan

Same here. CBFS install failure.

I can't shut down the virus scanner.

Output folder: C:\Apps\BoxCryptor
Execute: regsvr32 /u /s "C:\Apps\BoxCryptor\BoxCryptor.Ext.old.dll"
Extract: BoxCryptor.exe... 100%
Extract: BoxCryptor.exe.config... 100%
Extract: BouncyCastle.Crypto.dll... 100%
Extract: System.Data.SQLite.DLL... 100%
Extract: BoxCryptor.Ext.dll... 100%
Extract: msvcp100.dll... 100%
Extract: msvcr100.dll... 100%
Extract: CBFSNet.dll... 100%
Extract: Microsoft.VC80.CRT.manifest... 100%
Extract: msvcm80.dll... 100%
Extract: msvcp80.dll... 100%
Extract: msvcr80.dll... 100%
Output folder: C:\Apps\BoxCryptor
Execute: regsvr32 /s "C:\Apps\BoxCryptor\BoxCryptor.Ext.dll"
Extract: cbfsinst.dll... 100%
Extract: cbfs.cab... 100%
CBFS Module 1 not installed.
cbfsinst::InstallA("C:\Apps\BoxCryptor\cbfs.cab", "PRODUCT_NAME", 0, 1, 0) returned 0
CBFS install driver FAILED with error code 5
CBFS Module 65536 not installed.
cbfsinst::InstallA("C:\Apps\BoxCryptor\cbfs.cab", "PRODUCT_NAME", 0, 65536, 0) returned 0
CBFS install network redirector FAILED with error code 5
CBFS Module 131072 not installed.
cbfsinst::InstallA("C:\Apps\BoxCryptor\cbfs.cab", "PRODUCT_NAME", 0, 131072, 0) returned 0
CBFS install mount notifier FAILED with error code 5
CBFS driver FAILED
cbfsinst::GetModuleStatusA("PRODUCT_NAME", 1, 0, 0, 0) returned 1
CBFS network redirector DLL FAILED
cbfsinst::GetModuleStatusA("PRODUCT_NAME", 65536, 0, 0, 0) returned 1
CBFS mount notifier DLL FAILED
cbfsinst::GetModuleStatusA("PRODUCT_NAME", 131072, 0, 0, 0) returned 1
Output folder: C:\Apps\BoxCryptor\Resources\Docs
Extract: BoxCryptor Manual.pdf... 100%
Extract: Getting Started.pdf... 100%
...

Robert

Hi,

Error code 5 means "Access Denied". In order to install the CBFS driver, BoxCryptor needs to write to the C:\Windows\System32 folder. Please make sure that you have the rights to do this.

Best regards,
Robert

espaan

Ok, thanks for the response.

I have solved it by starting the tool as administrator. That seems to work fine.