Changed Win 7 Profile, now unable to access BC files in Dropbox

beangreen1

Due to corruption issues that I had with my user profile in Win 7 Pro, I had to create a new user profile and go through the process of moving all of my email, desk top files, etc. over to the new profile. This included my Dropbox and Boxcryptor files.

I could not locate any clear instructions on how to accomplish the change. As a result, I am afraid that I may have inadervently lost some crucial files, as well as the ability to get to others, including access from a different computer.

Can someone walk me through the process of what needs to be done to start over with the new profile? Same computer, same account.

Thank you

Joe0815

there is no such thing as "same account" on a Win computer as the readable name is just a (unique) alias, the actual user (for Win system) is a long GUID which is newly created.

But all you needed to do to access your BC files is seach through your computer for the file .encfs6.xml and 'add' a BC-Drive to that folder. That's it (as long as the .encfs6.xml is not broken in which case you needed the backup you did not do and you're completely lost). If you're lucky a 'previous version' will work though.

beangreen1

I determined that my backups are all potentially corrupted! However, I may still have that file in tact. Does it matter how old it is and if it was from the original profile?

beangreen1

Here is where I am getting confused:

Let's say the following structure:

c:\
c:\users
c:\users\oldprofile
c:\users\oldprofile\mydocuments
c:\users\oldprofile\mydocuments\dropbox
c:\users\oldprofile\mydocuments\dropbox\boxcryptor

and

c:\users\newprofile\mydocuments\dropbox\boxcryptor

Once I created the new profile, the first concern that I had was getting the dropbox working again, which seemed as if it is. As far as the boxcryptor folder went, that has become a total mess. Assuming that I had an awareness of the .encfs6.xml files and I tried to avoid duplications, including having one sitting at a level higher than another. That was a problem that I had had once before. Where I did see dup's, I tried to rename the higher level file, changing the xml to "old". This has not worked.

I also tried copying the file from one computer to another. That has created an even worse situation because now, once the xml file was put into the new profile location, I did not stop to realize that the dropbox would recognize that. So now the Boxcryptor is no longer working on the other computer either!

I had copied the xml file using a jump drive, but copying the jump drive file back to where it was on the other computer did not resolve the problem. This keeps getting worse and worse. I did send an email to support but I haven't heard from anyone yet.

There must be something that they can do to log in remotely, etc. to troubleshoot this. My unlimited version is getting very limited!

Boris

Hello beangreen

I have already answered your support ticket yesterday.

So first of all we have no access to any of your data so we can't remotely restore your setting.

To get access to your data again you need the original .encfs6.xml configuration file. You can get the original file by using the backup which you may have made after your first setup of the BoxCryptor folder or you use the Dropbox history feature. With this feature you can restore older revisions of this file. Use the revision which has worked until you created the new profile.
Now you can copy this file to a folder of your choice. After that also copy the encrypted files and folders you want to use to this folder.
Now run BoxCryptor and use "Open existing folder" in Simple Mode or "Add" in Advanced Mode. Browse to the created folder which contains the configuration file and type in your password which you have used in your old profile. Now you have access to your files again so you can make a backup.

In general setting up a new profile or computer with an existing BoxCryptor folder has the same steps:
1) Synchronize your complete Dropbox to the new account/computer
2) "Open existing folder"/"Add" the existing BoxCryptor folder which has been synchronized
3) Type in the old password

Best regards
Boris

Robert

Hi Steve,

I have a few additional comments:

1) Moving/Copying/Deleting of the .encfs6.xml configuration file manually without knowing what you do is something you should be very careful with. This file contains the encryption key and if it is lost, you will lose access to your encrypted files forever.

2) Try to save and restore as many different versions of the .encfs6.xml configuration file as possible (e.g. using the version history of Dropbox) and keep them at a safe place. This helps to minimize the risk of loosing the encryption key.

3) I sent you an additional message regarding remote help via our helpdesk.

Best,
Robert