I created a drive with my Mac and paid for the upgrade to unlimited personal as I wanted to take advantage of the filename encryption feature.
I emailed support and Boris responded to say that the only way to turn on filename encryption was to use a Windows PC and download the v1.4 beta to turn it on post creation of the drive.
I therefore did this and in the process and encountered a whole bunch of errors as follows:
"Could not rename the folder..." - Access denied
"Could not rename the folder..." - Value of '1001 is not valid for 'Value'. 'Value' should be between 'minimum' and 'maximum'. Parameter name: Value
After clicking Cancel a lot of times to get through the errors I tried to access the drive and found all the filenames to be randomized - within Boxcryptor! It is as if it has renamed the files but does not realize the filenames are now encrypted. So I am unable to determine what the files are.
Now I can't decipher my files at all. I have emailed support (Boris) a number of times and no one responds. This is unacceptable - please resolve this or refund me, thank you!