Asus Zenbook UX31E- will not set up

andypandy

Hi, are there any known problems with installing onto the above Asus ultrabook win 7 home premium 64bit?
the program will install ok but always freezes when trying to either create a new encrypted folder during setup or when trying to connect to an existing encrypted folder.
Have tried both versions 1.3.2 and 1.4.01, just freezes and stops responding each time you get to the point where you have to enter a drive letter for the encrypted location- boxcryptor then cannot be killed through task manager and the laptop has to be restarted.
Have also tried resetting to factory default initial setup but still no joy.
Working perfectly on several other pc's and laptops and android devices which all share the same dropbox folder location-
Have run out of ideas, any thoughts ??
many thanks for any help
Andy

Boris

Hello Andy

is there any software pre-installed on your ultrabook which may cause unknown effect (e.g. anti virus etc.)?

Could you try to create a debug file and post it here? To do this follow these instructions:
1) Quit BoxCryptor
2) Type into your startmenu "boxcryptor.exe /debug"
3) Reproduce the error
4) The BoxCryptor.log file is located on your desktop

Best regards
Boris

andypandy

Hi Boris,
I tried it again this morning with the /debug switch and it worked perfectly !
I spent a couple of hours trying to get it working last night but it seems all good at the moment- strange, i don't think anything has changed -
If it plays up I'll post a log as suggested-
Many thanks for your help
Andy