File Becomes Corrupt in Version 1.4, Downgrading to 1.3.2 Fixes Problem

vegascoop2

Was previously using BC 1.3.2 with Dropbox (and before that several past versions). Upgraded to Version 1.4 and everything worked fine except the Quickbooks file became corrupt.

Copied the corrupt file out of teh BC 1.4 drive, used a Quickbook tool to "fix" corruption. Could now access the file outside of BC. Copied back to BC 1.4 drive and it became corrupt again. Downgraded to BC 1.3.2 and copied the "fixed" file back to BC 1.3.2 drive and everything works fine.

David R.

Hello Vegascoop!

Have you tried our 1.5 verion? I'll try to repoduce your problem with our latest build tomorrow and will give you feedback then.

Best regards!

David

vegascoop2

Yes, the same problem happens with 1.5. One difference (I think) is that simply copying the "corrupt" file out of BC 1.5 on to my desktop allows it to open. Copying it back into BC 1.5 makes it "corrupt" again. BC after 1.3.2 seems to be incompatible with Quickbooks (version 2011).

Robert

Hi,

I just tried to reproduce your problem with the latest version v1.5.405.138 of BoxCryptor and Quickbooks Enterprise 2013 (hard to find Quickbooks 2011) but everything worked just fine and I could open and save Quickbook files from/to the BoxCryptor Drive without any problem.

Could you please post the debug file here or open a ticket in our support system and send us a debug file there? Our support system is at http://support.boxcryptor.com

To create the debug file do the following:
1) Quit BoxCryptor
2) Type into the Windows startmenu "boxcryptor.exe /debug"
3) Reproduce the error
4) Quit BoxCryptor
5) The "BoxCryptor.log" is located on your desktop

Thanks,
--Robert

vegascoop2

OK, I sent you the log through the forums. I will update this forum post if we figure something out (hopefully I will not have to upgrade to Quickbooks 2013, but that may be an option if all else fails).

vegascoop2

ISSUE RESOLVED:

This fixed the problem. In Quickbooks go to:

File > Utilities > Stop Hosting Multi-User Access and follow the on-screen prompts.

You can then open up a Quickbooks file in a BC container.

For whatever reason, a change from BC 1.3.2 to BC 1.4 (and 1.5) causes Quickbooks Mult-User Access to throw an error message. Turning off this feature fixes the problem.

Mult-User Access is not a feature I need so this is not a problem for me.

(If anyone wants to look further at this issue you should be able to re-create the issue by turning this feature on.)

Robert

Glad that the problem could be solved. Just out of curiosity: Could you try if mounting the BoxCryptor Drive for all users also fixes the problem and the Multi-User Access feature can be used?

See this article for more information:
https://boxcryptor.desk.com/customer/portal/articles/963238

As QuickBooks is using a service to provide this feature it might require all users to have access to the QuickBooks database file.

--Robert

jonmaxim93

If your problem did not solve till now, i would suggest you third party tool which will repair your corrupt QuickBooks file and save your data in working condition.

http://www.recoverfilesdata.com/quickbooks-file-recovery.html
Free to Try Version is Available

entere118

QuickBook data recovery software specifically designed to help you recover any important data or .QBW files It Recovers All the Information related to Customers, Vendors ,Services, , and Employees stored in QuickBooks files. For more information http://quickbooksrecoverymac.blogspot.in

JeffBridges

QuickBooks is an efficient utility to handle all cases of corruption and damage to QuickBooks files. It Recovers All the Information related to Customers, Services, Vendors, and Employees stored in QuickBooks files.So Try:- http://www.filesrepairtool.com/quickbooks-repair.html

rupertcarrier

One more utility which i can suggest you to repair corrupt or damaged Quickbooks database file, this tool restore the Quickbooks file in a very accurate manner. It is easy to use and fast recovery process.

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danielfallon

Complete package of flexible data recovery options.The software checks for all the latest updates of the software, whether they are major or minor. You can keep your version up-to-date without much hassle.The tool efficiently removes inconsistencies from your QuickBooks file and helps you resolve any erroneous situation.

Download:- http://www.recoverydeletedfiles.com/quickbooks-recovery-tool.html

erikwarren

TimmyMyers

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