I can't access my files in a normal format

Sharada

I have just downloaded Boxcryptor, and put in a few files and folders in the virtual drive as instructed. I can find them in the Boxcryptor folder in Dropbox, but I can't access them in either. When I try to open a file, it says the format is different, and when I do open, it's gibberish. Help me someone to recover my files. And nowhere does it ask me for the password.

Dede

Did you try to open a file in the encrypted Dropbox folder? This wouldn't be possible. To open a encrypted file you have to open first the Boxcryptor folder (e.g. boxcryptor.bc) with your provided password. After that you can retrieve the file in the virtual volume and open it.

Sharada

Dede,
Thanks for the reply, but I did try to open the file in the virtual drive and it says the format is different. I really don't know what to do - I feel I'm going to lose the files stored there. Suppose I were to delete the BoxCryptor software from my computer, what happens to the files stored in the virtual drive? I'd really appreciate it if you could help on that point.

Dede

Sharada, if you delete the Boxcryptor app, your Boxcryptor folder remains in your Dropbox folder - with encrypted files. If you want to decrypt them (what I strongly suppose...) you can do this only WITH the Boxcryptor application. So I recommend you not to delete it and contact Boxcryptor support for help.

Robert

Hello,

I'm sorry that you're having problems using BoxCryptor. Can you please answer the following questions?

1) Where did you store the files and where do you try to open the files? In the BoxCryptor Folder (e.g. \Dropbox\BoxCryptor.bc) or in the BoxCryptor Drive (e.g. X:\)?

2) What software did you use to store and/or copy the files? Windows Explorer?

3) What type of files are you having problems with and what is the exact error message? (Maybe you can provide some screenshots)

If you uninstall BoxCryptor, the BoxCryptor Drive will not be available anymore. Files will stay encrypted in the BoxCryptor Folder and can be accessed in the BoxCryptor Drive at any time again if you re-install BoxCryptor, open the existing BoxCryptor Folder and enter the correct password.

Best regards,
Robert

PS: If you did not uncheck "Remember password" when creating the BoxCryptor Folder, you will not be asked for you password on this device. If "Remember password" is unchecked, you will be asked to enter the password every time the BoxCryptor Drive is created.

Sharada

Robert, Dede,
Thanks a lot for your posts. The problem has been sorted out. I made a mistake in the beginning by storing a file or two directly in the Dropbox folder of BoxCryptor. These are the files that I can't access. Luckily, I had a back-up elsewhere, and then I watched a YouTube video on Boxcryptor, which showed me exactly what I had to do. I followed those instructions, and voilà!
Thanks again, guys.