Impossible to view encrypted file on IOS (skydrive cloud used)

Vernonsol

I installed Boxcryptor and skydrive on my PC (W7)
I installed Boxcryptor on my Iphone 3GS.

I use an online account (because I ddidn't succeed to supress old offline account parameters on my PC)

On my Iphone, I see encrypted files (with bc and bch extension)in the skydrive folder "documents".
But launching boxcryptor with cloud skydrive I have the message "the folder is empty" in the skydrive folder "document enrypted".

Can you help me?

Adrian

Hi,

are you trying to open the .bc folders with Boxcryptor 2.0 for iOS (aka Boxcryptor Viewer)?

This new version doesn't support opening of our "classic" folders, you need to install & use Boxcryptor Classic for iOS. Version 2.0 doesn't use .bc folders anymore. It will use the existing "cloud" folders, where users can choose which files/directories should be encrypted.

Here is the manual for Boxcryptor Classic, for more details:
https://www.boxcryptor.com/sites/default/files/Manual_iOS_1.3_endocx.pdf

And this one is for 2.0:
https://www.boxcryptor.com/l/manual-ios

Best regards,
Adrian.

Robert

Hi,

Which app did you install on your iPhone?

Please make sure that you installed "Boxcryptor Viewer":
https://itunes.apple.com/us/app/boxcryptor-viewer/id649940870?mt=8

Best regards,
Robert

Vernonsol

With the viewer, i see the files.

But trying to open a file I have the follwing error message "There was a problem communicating with the secure web proxy server (https).

And there is no information on the IOS manual concerning this error.

Adrian

Hi,

as i said earlier, you can't open/view files located in .bc folders with the Viewer app,
you need the Boxcryptor Classic from here:

https://itunes.apple.com/us/app/boxcryptor-classic/id484546808?mt=8

Yes, they are displayed right now in the File Browser, but this will be removed in the upcoming update, so that we do not confuse users anymore.

Regarding the error you have, i would suggest to check your proxy settings, if you are connected via wi-fi. Just select your wifi from the list in Settings, and at the bottom you should see the proxy settings.

Best regards,
Adrian.

Vernonsol

I don't understand.

I have Boxcryptor 2.x on my PC.

On my Iphone with boxcryptor classic the skydrive folder is shown as "empty".
With the 2.0 viewer i see the files but I have a proxy error when trying to open one file.
It is the first time I have a proxy error on my Iphone

What's the problem?

Vernonsol

I made a new try this morning, with the Boxcryptor viewer 2.0 i have only for several minutes the message "unlocking keys, please wait".

I'd like to see the software working because i'm very interessted to use it.

Adrian

Hi Vernonsol,

are you still not able to log-in/use our new iOS app?

We are working to improve it and an update will be available soon. It includes lots of fixes and performance improvements, and also new features, most importantly the ability to upload files and the possibility to view plain (unencrypted) files, so that you can use our app without having to switch to the app provided by the Cloud Storage Provider.

Sorry for the inconvenience,
Adrian.