Saving a Word 2013 Document: Recive Erroneous "Cannot create folder in drive root" From Bo

faul

On Jul 1, 2013, I sent the following description and a chronology of actions taken to cause the error to the "Email Us" link at "support.boxcryptor.com". Have not received a reply since then, so do not know if the support group actually received the report, or if it somehow went astray. So, am trying the forum:

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When saving Word 2013 documents into a Boxcryptor encrypted folder in Skydrive, get error message "Cannot create folder in drive root". This is erroneous. The document was opened from the encrypted folder, information added to it, and then the "Save" button clicked. Details are in the attached Word file (created in Compatibility mode - 1997-2003)
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Am using Boxcryptor 2.0.400.153. The "Details are in ...." information is not attached to this forum post, because do not know how to do that.

The error message has occurred when saving other Word 2013 documents also - sometimes on the first save, and sometimes several saves after working on the document.

faul

The same problem also occurs when saving Excel 2013 documents.

The problem does not occur when saving Word 2007 or Excel 2007 documents. These are saved in a different PC with Vista 64 whereas the 2013 documents are Word 2013 under Windows 7 64.

When I open the "saved under Word 2007" docuemt", with Word 2013, make a change and save, then the problem reoccurs.

It seems to me that Boxcryptor has problem with either Word/Excel 2013 or WIndows 7. Since the problem does not occur with other programs - Notepad, Acoustica CD Label formats, Adobe Acrobat XI, Calibre, Snagit, ... I suspect it with Word/Excel 2013

Robert

Hi,

Just wanted to give you a short notice that we'll investigate the problem as soon as possible.

--Robert

faul

Office 2013 is one of the reasons I went with Boxcryptor over TrueCrypt since Skydrive backs up individual files that are modified in Boxcryptor, whereas a change to a TrueCrypt file results in the entire TrueCrypt area being backed up.

To me, not being able to use Office 2013 in Boxcrytor makes it not worth while.

I will not be renewing my subscription and will send an e-mail to the "Email Us" link at "support.boxcryptor.com asking to be removed from the subscription list. But since I have had no reply to my July 1st e-mail reporting the Office 2013 issue, I doubt that any action will be taken. So, I am using this forum post to formally state that I will not accept any renewal charge to me by Boxcryptor at the 2014 renewal time.

I realize that software support in any organization has a finite amount of resources, especially in a barely mature product, but I think complete lack of response from support - not even "received your report, case number is xxxx" - is unacceptable.

Robert

Hi faul,

As I stated here, we're working on this issue.

Best regards,
Robert

faul

The support group said version 2.0.402.250 corrects the problem.

It does. I cannot recreate the problem in Word 2013 or in Excel 2013.