boxcryptor classic -> please selec valid location

Bodo

Hi Folks (to: boxcryptor support mainly or anybody else knowing how to fix this),

I get this:
http://img11.imageshack.us/img11/4801/0l0u.jpg

since your app asked me to upgrade from 1.5.x to 1.6.x. Error applies only to google drive, dropbox detection works fine. Notice the path is not seen for gdrive. No idea why. xml file is correct - I am able to open it using custom option, but there another issue shows up - it tries to rename the .bc name of the folder into .bcc causing sync errors... also compared xml config file to backup - it's the same (restore is not necessary).

I tried several things, reinstalling boxcyptor (all versions now generate this issue), reinstalling gdrive, google or search here doesn't seem to give me further clues.

win7x64sp1 EN.

Can you help?
If you don't have any idea then perhaps some "full manual uninstall" doc for 1.5.x and 1.6.x would do the trick?

btw. I have "ultimate" license.

Rgds,
Bogdan

Bodo

...just tried full uninstall of boxcryptor including:
- program files
- appdata\local
- plus deleting all registry entries having anything to do with boxcryptor or secomba (including the cbfs)
- reboot
- new install
still the same issue.
trying to live with custom option, wondering how soon i will get the sync error because folder is missing (".bcc" issue).

any help appreciated.

Rgds,
Bogdan

Robert

Hi Bogdan,

Which Setup of Boxcryptor Classic do you have? The latest version v1.6.400.53 from our website (https://www.boxcryptor.com/download/Boxcryptor_Classic_Setup.msi) does not perform the automatic rename (.bc -> .bcc) anymore.

Detecting the correct path of the Google Drive may fail in some circumstances (Google Drive does not offer an "official" way to detect that path so we need to use some undocumented "ways"). But it's not important as you can always use the "Custom" option to manually select the existing Boxcryptor Folder.

Nevertheless, it might be helpful if you could create a debug log for us to get a better insight what's happening exactly on your computer:

To create the debug file do the following:
1) Quit BoxCryptor Classic
2) Type into the Windows startmenu: "C:\Program Files (x86)\Boxcryptor Classic\BoxcryptorClassic.exe" /debug
3) Reproduce the error
4) Quit BoxCryptor Classic
5) The "BoxCryptor.log" is located on your desktop

Best regards,
Robert