I just placed an order for an Unlimited Business account.
The pricing is listed as €72 per year, including 19% VAT (meaning a Net amount of €60,50 + €11,50 VAT).
When I filled out my company details (NL company), it is supposed to apply a VAT exemption. It did that, but in the meanwhile it changed the Net amount to €72. That is obviously not how a VAT exemption is supposed to work, because this essentially means you are charing us €11,50 extra. Also, under European law, this is not permitted.
Please let me know how this can be handled - you should simply be charging us €61,50.