boxcryptor classic

deheugden

i noticed not all the information cannot be openend. several documents are unreadable...plz advice/help.thank you

Gustav

Hi deheugden,

on which device are you using Boxcryptor? (Mac or Windows)

Can you tell us which documents cannot be open? Which version of Boxcryptor Classic are you using? Can you send us a screenshot of an error message to support@boxcryptor.com?

Greetings
Gustav

deheugden

am using a windows 8 machine. the files that cannot be opened are office files and pictures.
version is 1.6
regards,

Gustav

Hi deheugden,

is there any error message which appears? Can you provide us a screenshot please?

Greetings
Gustav

deheugden

screenshot has been send to the support e-mail.

regards