Hi.
When i try to install "Boxcryptor 2.0 setup" on my Win 8.1 i get this message:
"There is a problem with this Windows installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor"
It doesn't help to download a new installer.
I do Boxcryptor_v2.0.411.330_Setup.msi /log log.txt
Here : Log.txt :
=== Logging started: 06/12/2013 10:12:15 ===
Action 10:12:15: INSTALL.
Action start 10:12:15: INSTALL.
Action 10:12:15: FindRelatedProducts. Searching for related applications
Action start 10:12:15: FindRelatedProducts.
Action ended 10:12:15: FindRelatedProducts. Return value 1.
Action 10:12:15: PrepareDlg.
Action start 10:12:15: PrepareDlg.
Info 2898.For WixUI_Font_Normal textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Info 2898.For WixUI_Font_Bigger textstyle, the system created a 'Tahoma' font, in 0 character set, of 19 pixels height.
Action 10:12:15: PrepareDlg. Dialog created
Action ended 10:12:15: PrepareDlg. Return value 1.
Action 10:12:15: AppSearch. Searching for installed applications
Action start 10:12:15: AppSearch.
AppSearch: Property: BCLEGACY_PATH, Signature: BCLEGACY_PATH.Registry
AppSearch: Property: BCLEGACY_PATH64, Signature: BCLEGACY_PATH64.Registry
Action ended 10:12:15: AppSearch. Return value 1.
Action 10:12:15: LaunchConditions. Evaluating launch conditions
Action start 10:12:15: LaunchConditions.
Action ended 10:12:15: LaunchConditions. Return value 1.
Action 10:12:15: ValidateProductID.
Action start 10:12:15: ValidateProductID.
Action ended 10:12:15: ValidateProductID. Return value 1.
Action 10:12:15: CostInitialize. Computing space requirements
Action start 10:12:15: CostInitialize.
Action ended 10:12:15: CostInitialize. Return value 1.
Action 10:12:15: FileCost. Computing space requirements
Action start 10:12:15: FileCost.
Action ended 10:12:15: FileCost. Return value 1.
Action 10:12:15: CostFinalize. Computing space requirements
Action start 10:12:15: CostFinalize.
Action ended 10:12:15: CostFinalize. Return value 1.
Action 10:12:15: WelcomeDlg.
Action start 10:12:15: WelcomeDlg.
Action 10:12:15: WelcomeDlg. Dialog created
Action 10:12:16: SetNeedToDisableEFS_CA.
Action start 10:12:16: SetNeedToDisableEFS_CA.
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action SetNeedToDisableEFS_CA, entry: SetNeedToDisableEFS_CA, library: C:\Users\MSCHMI~1\AppData\Local\Temp\MSIB58B.tmp
MSI (c) (94:E4) [10:12:18:281]: Product: Boxcryptor 2.0 -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action SetNeedToDisableEFS_CA, entry: SetNeedToDisableEFS_CA, library: C:\Users\MSCHMI~1\AppData\Local\Temp\MSIB58B.tmp
Action ended 10:12:18: SetNeedToDisableEFS_CA. Return value 3.
DEBUG: Error 2896: Executing action SetNeedToDisableEFS_CA failed.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2896. The arguments are: SetNeedToDisableEFS_CA, ,
Action ended 10:12:18: WelcomeDlg. Return value 3.
Action 10:12:18: FatalError.
Action start 10:12:18: FatalError.
Action 10:12:18: FatalError. Dialog created
Action ended 10:12:20: FatalError. Return value 2.
Action ended 10:12:20: INSTALL. Return value 3.
Property(C): UpgradeCode = {876CA87A-37B6-4BF1-AFC8-478D58CA2EE2}
Property(C): DISABLEEFS = TRUE
Property(C): INSTALLFOLDER = C:\Program Files (x86)\Boxcryptor\
Property(C): DE = C:\Program Files (x86)\Boxcryptor\de\
Property(C): IT = C:\Program Files (x86)\Boxcryptor\it\
Property(C): RU = C:\Program Files (x86)\Boxcryptor\ru\
Property(C): FR = C:\Program Files (x86)\Boxcryptor\fr\
Property(C): ES = C:\Program Files (x86)\Boxcryptor\es\
Property(C): ProgramMenuDir = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Boxcryptor\
Property(C): DesktopFolder = C:\Users\Public\Desktop\
Property(C): SHELLEXT32 = C:\Program Files (x86)\Boxcryptor\ShellExt\x86\
Property(C): SHELLEXT64 = C:\Program Files (x86)\Boxcryptor\ShellExt\x64\
Property(C): VersionNT64 = 602
Property(C): WixUIRMOption = UseRM
Property(C): WIXUI_INSTALLDIR = INSTALLFOLDER
Property(C): ALLUSERS = 1
Property(C): ARPNOMODIFY = 1
Property(C): SHOW_EFS_DISABLE_DIALOG = 1
Property(C): SHELLEXT = C:\Program Files (x86)\Boxcryptor\ShellExt\
Property(C): ProgramFilesFolder = C:\Program Files (x86)\
Property(C): TARGETDIR = C:\
Property(C): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(C): SourceDir = C:\Temp\
Property(C): VersionNT = 602
Property(C): ARPPRODUCTICON = Boxcryptor.icon
Property(C): ARPHELPLINK = https://www.boxcryptor.com/l/help
Property(C): ARPURLINFOABOUT = https://www.boxcryptor.com/
Property(C): ARPURLUPDATEINFO = https://www.boxcryptor.com/l/windows-downloads
Property(C): WIXUI_DONTVALIDATEPATH = 1
Property(C): Manufacturer = Secomba GmbH
Property(C): ProductCode = {CB7CFFC9-C2E6-48D2-BD54-527282363679}
Property(C): ProductLanguage = 1033
Property(C): ProductName = Boxcryptor 2.0
Property(C): ProductVersion = 2.0.411.330
Property(C): DefaultUIFont = WixUI_Font_Normal
Property(C): WixUI_Mode = InstallDir
Property(C): ErrorDialog = ErrorDlg
Property(C): SecureCustomProperties = BCLEGACY_PATH;BCLEGACY_PATH64;DISABLEEFS;PREVIOUSVERSIONSINSTALLED
Property(C): WixPdbPath = E:\bamboo-home\xml-data\build-dir\BCWIN-REL-JOB1\setup\bin\Release\en-us\Boxcryptor_v2.0.411.330_Setup.wixpdb
Property(C): MsiLogFileLocation = c:\Temp\log.txt
Property(C): PackageCode = {505EA7F3-E7A9-4D68-BE43-B5923E7BB4B0}
Property(C): ProductState = -1
Property(C): PackagecodeChanging = 1
Property(C): CURRENTDIRECTORY = c:\Temp
Property(C): CLIENTUILEVEL = 0
Property(C): CLIENTPROCESSID = 1940
Property(C): VersionDatabase = 200
Property(C): VersionMsi = 5.00
Property(C): WindowsBuild = 9200
Property(C): ServicePackLevel = 0
Property(C): ServicePackLevelMinor = 0
Property(C): MsiNTProductType = 1
Property(C): WindowsFolder = C:\Windows\
Property(C): WindowsVolume = C:\
Property(C): System64Folder = C:\Windows\system32\
Property(C): SystemFolder = C:\Windows\SysWOW64\
Property(C): RemoteAdminTS = 1
Property(C): TempFolder = C:\Users\MSCHMI~1\AppData\Local\Temp\
Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(C): ProgramFiles64Folder = C:\Program Files\
Property(C): CommonFiles64Folder = C:\Program Files\Common Files\
Property(C): AppDataFolder = C:\Users\mschmidtleroi\AppData\Roaming\
Property(C): FavoritesFolder = C:\Users\mschmidtleroi\Favorites\
Property(C): NetHoodFolder = C:\Users\mschmidtleroi\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(C): PersonalFolder = C:\Users\mschmidtleroi\Documents\
Property(C): PrintHoodFolder = C:\Users\mschmidtleroi\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(C): RecentFolder = C:\Users\mschmidtleroi\AppData\Roaming\Microsoft\Windows\Recent\
Property(C): SendToFolder = C:\Users\mschmidtleroi\AppData\Roaming\Microsoft\Windows\SendTo\
Property(C): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(C): CommonAppDataFolder = C:\ProgramData\
eroi\AppData\Local\
Property(C): MyPicturesFolder = C:\Users\mschmidtleroi\Pictures\
Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(C): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(C): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(C): FontsFolder = C:\Windows\Fonts\
Property(C): GPTSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): ShellAdvtSupport = 1
Property(C): MsiAMD64 = 6
Property(C): Msix64 = 6
Property(C): Intel = 6
Property(C): PhysicalMemory = 8056
Property(C): VirtualMemory = 12721
Property(C): LogonUser = mschmidtleroi
Property(C): UserSID = S-1-5-21-393053276-4270857463-271506654-6967
Property(C): UserLanguageID = 1036
Property(C): ComputerName = GFI018459
Property(C): SystemLanguageID = 1036
Property(C): ScreenX = 1366
Property(C): ScreenY = 768
Property(C): CaptionHeight = 23
Property(C): BorderTop = 1
Property(C): BorderSide = 1
Property(C): TextHeight = 16
Property(C): TextInternalLeading = 3
Property(C): ColorBits = 32
Property(C): TTCSupport = 1
Property(C): Time = 10:12:20
Property(C): Date = 06/12/2013
Property(C): MsiNetAssemblySupport = 4.0.30319.17929
Property(C): MsiWin32AssemblySupport = 6.2.9200.16384
Property(C): RedirectedDllSupport = 2
Property(C): AdminUser = 1
Property(C): Privileged = 1
Property(C): USERNAME = ctech
Property(C): COMPANYNAME = HP
Property(C): DATABASE = C:\Temp\Boxcryptor_v2.0.411.330_Setup.msi
Property(C): OriginalDatabase = C:\Temp\Boxcryptor_v2.0.411.330_Setup.msi
Property(C): SOURCEDIR = C:\Temp\
Property(C): VersionHandler = 5.00
Property(C): UILevel = 5
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
Property(C): ROOTDRIVE = C:\
Property(C): CostingComplete = 1
Property(C): OutOfDiskSpace = 0
Property(C): OutOfNoRbDiskSpace = 0
Property(C): PrimaryVolumeSpaceAvailable = 0
Property(C): PrimaryVolumeSpaceRequired = 0
Property(C): PrimaryVolumeSpaceRemaining = 0
Property(C): INSTALLLEVEL = 1
=== Logging stopped: 06/12/2013 10:12:20 ===
MSI (c) (94:E8) [10:12:20:376]: Windows Installer installed the product. Product Name: Boxcryptor 2.0. Product Version: 2.0.411.330. Product Language: 1033. Manufacturer: Secomba GmbH. Installation success or error status: 1603.
What can i do?
