Boxcryptor 2.0 Mac causing issues with Microsoft Files

rigoodma

All-

I am on Boxcryptor 2.0.401 for Mac. For some reason starting today, I am noticing issues with Microsoft files in my Boxcryptor drive. If I try opening an encrypted Word document, it opens up a blank document with nothing in it. If I try opening an excel file, it says that the file is not in the valid format. I can drag both of these types of files out of my Boxcryptor drive to my desktop and they open right away. Other files, such as PDFs, work fine

Has anyone else experienced this? What can be causing this issue?

Gustav

Hi rigoodma,

could you please try to uninstall OS X FUSE, restart the Mac and install OS X FUSE again.

Go to System Preferences -> FUSE for OS X -> Remove OSXFUSE.

Please download and install the version from here: http://sourceforge.net/projects/osxfuse/files/osxfuse-2.6.2/osxfuse-2.6.2.dmg/download

Greetings
Gustav

rigoodma

So, I have it "working" now. On my work computer, running 10.8.5, it is running fine with no issues at all. On my personal computer, running 10.9, I can now open the Microsoft documents fine. However, with excel documents, when I save it, I get the following:

Document saved successfully.
Cannot reopen the saved document due to low memory. Please close the document.

This only happens with excel documents in Boxcryptor. Thoughts?

rigoodma

Actually, just found another thread on this topic in regard to Mavericks. I'll keep an eye on the following thread:

https://boxcryptor.desk.com/customer/portal/questions/3672061-mac-os-x-mavericks-

Thanks