Windows login no problems.. Android login "Wrong Credientials"

nealet

Hi..

When attempting to authenticate using the Android App, I am constantly getting "Wrong credentials (email or password)"

I have installed the BoxCryptor client on Windows without issue.

Registered and verified my account.

Logged into the BoxCryptor website via a browser successfully.

I have authenticated to the Windows client successfully.

..but when attempting to authenticate using the Android app I am constantly getting "Wrong credentials (email or password)"

I have tried many times ensuring that I am being very precise with my email and password.

Android App v2.0.411.27.
Nexus 5 running Android 4.4.2
I switched to standard Google input from Swiftkey and this made no difference.

Regards
Mr N

Boris

Hello Mr N

Please make sure to correctly enter your email and password. Many keyboards offer some kind of auto-completion which could prevent you from entering the correct password. This also includes possible white-spaces.

Also make sure you are using your current email and password. Both can be changed.

If you are still having problems logging in please contact our support (support@boxcryptor.com) including your Boxcryptor account email. So we can find a solution!

Best regards
Boris