Boxcryptor Classic freezes at startup - Unable to mount drive

Mandes92

Hello,

I use Boxcryptor Classic v1.6.405.102, and it freezes when I start Windows 7 64bits. I'm not able to display the setting panel or to mount any encrypted drive.
I have to uninstall Boxcryptor Classic, and to reinstall it again ; sometimes twice or three times before it works again, until the next reboot of my computer.

I have tried to use older versions of Boxcryptor Classic, but there is still the same problem.

Could you tell me how to fix this problem? The software was working without any trouble for ages, I want to have this experience again :)

Thank you!

Gustav

Hello Mandes92,

to help us locating you problem it would be great to get a debug log. You can send the debug log directly to support@boxcryptor.com

To create the debug file do the following:
1) Exit Boxcryptor Classic if it is running.
2) In the Windows Start Menu enter "run"
3) Execute: "C:\Program Files (x86)\Boxcryptor Classic\BoxcryptorClassic.exe" /debug
4) Reproduce the problem
5) Exit Boxcryptor Classic
6) The debug log will be located on your Desktop

Note: The debug log can contain sensitive information (e.g. filenames), but it will never containt any file content.

Greetings
Gustav

Mandes92

Hello Gustav,

Here my debug log below.

Thank you!

09:06:50.4086 | Operating System: Microsoft Windows NT 6.1.7601 Service Pack 1
09:06:50.4686 | .NET version: 4.5.51209
09:06:50.4686 | BoxCryptor v1.7.409.131 started!
09:06:50.4786 | CFBS Driver v 4.0.139.32 installed, service is running
09:06:50.4786 | Initialized CBFS
09:06:50.4786 | BoxCryptor Main
09:06:50.6386 | Loading volumes...
09:06:50.6386 | Loading volumes
09:06:50.6386 | Decrypting Volumes...
09:06:50.6386 | Volumestring: 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09:06:50.6486 | Deserializing the volumestring...
09:06:50.6486 | ConvertFromDictionary
09:06:50.6486 | ConvertFromDictionary
09:06:50.7286 | Starting CipherNameCache Garbage Collection background worker...
09:06:50.7286 | Mounting...
09:06:50.7386 | Starting FileCache Garbage Collection background worker...
09:06:50.7386 | Starting PathCache Garbage Collection background worker...
09:06:50.7386 | Set StorageCharacteristics for root C:\Users\XXXXXX\Dropbox\Boxcryptor\Boxcryptor.bc...
09:06:50.7386 | 	 * StorageCharacteristics:	CBFS_STORAGE_DEFAULT
09:06:50.7486 | Creating Storage...
09:06:50.7486 | Mounting Media...
09:06:50.7486 | Mounted
09:06:50.7586 | GetVolumeSize :  | 943835128 | 131678392
09:06:50.7586 | GetVolumeSize :  | 943835128 | 131678392
09:06:50.7586 | GetVolumeLabel : Boxcryptor
09:06:50.7586 | Enabling File Watcher...
09:06:50.7586 | Starting VolumeWatcher background worker...
09:06:50.7586 | Starting VolumeWatcher Garbage Collection background worker...
09:06:50.7586 | Enabling VolumeWatcher...
09:06:50.7586 |  
09:06:50.7586 | Enabling IncludeSubdirs...
09:06:50.7586 | Enabling RaisingEvents...
09:06:50.7586 | CacheWatcher enabled...
09:06:50.7586 | Volume Watcher enabled
09:06:50.7586 | Enabled Raising Events for Watcher
09:06:50.7586 | Starting CBFS MetaDataCache
09:06:50.7586 | CalcValidMountPointFlags for type Fixed, isGlobal False, recycleBin False
09:06:50.7586 | Adding Mounting Point for root C:\Users\XXXXXX\Dropbox\Boxcryptor\Boxcryptor.bc...
09:06:50.7586 | 	 * MountPoint:	J:
09:06:50.7586 | 	 * Mountflags:	CBFS_SYMLINK_LOCAL
09:06:50.7586 | 	 * AuthID:	null