Windows: SugarSync not detected

william w

SugarSync 2.0.46.127183.20140506 is installed on Windows 7. Boxcryptor 2.0.419.376 does not detect it. If I try to add manually from Locations tab, it's not available there either. What should I be looking at to find the problem?

Gustav

Hi William,

you can add the location manually: https://support.boxcryptor.com/x/d4AF
If it doesn't work, then please send us some screenshots of the error messages.

Greetings
Gustav

william w

If I add manually, I find "SugarSync Drive" listed under "Computer". When I select that and click OK, the Add dialog closes with no messages, but the location is not added.

Gustav

Hi William,

could you please try to reproduce the error in debug mode. To start Boxcryptor in debug mode, quit Boxcryptor and execute the shortcut "Boxcryptor (Debug)". You can find this shortcut in the Boxcryptor installation directory (e.g. C:\Program Files (x86)\Boxcryptor).

Boxcryptor will then create a file called "Boxcryptor.svclog" on your Desktop. Please send this file to support@boxcryptor.com

Note: The debug log can contain sensitive information (e.g. filenames), but it will never containt any file content.

Greetings
Gustav