Saving PDF from FireFox to encrypted folder - most of the time does not work

Nesvarb

Last 3-5 months I noticed that from Firefox (latest updated version) when saving PDF to encrypted folder (for example saving bank statement), then there is no info/error message, but file is not saved. It takes about 4-8 attempts for file to be saved and eventually it is saved. I am using Boxcryptor with DropBox. Never a problem when I print to "Bulzip PDF Printer", but simply saving file does not work in most cases.
Same behavior or 3 different machines with Windows 8.1. I thought it is known bug, but not fixed for some time already. Boxcryptor is configured to use local account (I see option "Convert to Boxcryptor account"), if that matters.

Robert

Hello,

Can you please try if the problem still exists in the new version 2.0.421.388? you can download it here:

https://www.boxcryptor.com/l/download-windows

If it still exists, please contact us directly in support so that we can further investigate this issue: https://support.boxcryptor.com/display/DOCEN/Contact+us

Best regards,
Robert

Nesvarb

I updated to latest version and same problem is still there. First attempt file saved OK, then next file I was not able to save even after 6 attempts. Then saved to unencrypted folder right away. I'll try to contact directly as requested.