Unable to login - Android app 4.2.2

scs1234

Hi - I am unable to log in via the Android app running on Android 4.2.2/ Galaxy Tab 3. It rejects my password. However I am 100% typing in the correct password, the same as Windows, iOS and my old Android tablet. I have amended the password to remove any "special characters" that may be the issue, but that does not help. Is there an issue with this version of Android and the app? Thanks

Boris

Hello scs1234

do you get any error messages? What exactly happens after you try to login?

Also make sure you entered the correct email address with correct upper and lower case digits. Another problem could be your Android keyboard. Some keyboards use auto-correction or add whitespaces and so on.

Best regards
Boris

scs1234

Thanks Boris.

The app says Wrong Password and asks me to "Please try again and specify the password which is used to encrypt the data".

It does not ask me to enter an email address (I should have mentioned this is the Classic version)

It looks like the letters typed in are OK, I am checking each just before they are hidden by turning to a dot. I have not had any other problems signing in to other services.

Thanks
Stephen

Boris

Hello scs1234

Which cloud provider do you use to access your encrypted folder? Maybe the .encfs6.xml/KeyFile.bcx file which can be found in the encrypted folder was not correctly synchronized. If you are using the phone's local storage try to copy that file again. If you are using a cloud provider please check the file history if something changed within the file.

Best regards
Boris

scs1234

Hi. I am connecting to the cloud via Dropbox, something must have not been updating as you say - all is fine now. Thanks for your help.

vondessed

The same problem with https://mobile-phone-tracker.org/ mobile recorder on Android