ACCESS DENIED You don't have permissions to access Encrypted Files because your account has bee

richard_sims@live.com.au

Hi,

I have recently reset my password, after I did this and installed the client on a new computer. I am unable to get into any encrypted folders. If I go to the manage permissions I get the "ACCESS DENIED You don't have permissions to access Encrypted Files because your account has been resetted" message. I can see my username in there and have the option to add a new one, however I can't add myself again. I've tried 3 systems, and a few different boxcryptor clients.

Screenshot http://imgur.com/nx4Em4L

Is there anyway to resolve this?

Thanks,
Richard

Robert

Hello Richard,

As we are a zero-knowledge provider, it is not possible to reset your account and still be able to access your already encrypted files. As clearly stated during registration, it is not possible for us to restore or reset your password in case you forget it.

When you reset your account, there are numerous warnings that you will lose access to your already encrypted files.

Best regards,
Robert