Permissions - Can't Access Encrypted Folder

WetherbyShoes

I just installed boxcruptor and moved a folder I wanted to encrypt from our server to my dropbox folder. I signed in and select the 'encrypt with boxcryptor' and everything seemed to work fine.

Unfortunately now I cannot access the folder - it whenever I do I get the message that I don't have permission to access the files - and the same happens if I try to access it via the dropbox web interface with the chrome extension installed.

I tried decrypting but this is also forbidden since I don't have permissions.

I am using a Mac with the lastest OS installed. However I did try installing dropbox and boxcryptor on a Windows 7 machine and I couldn't access them their either.

If I check the file permissions using Finder it shoes that they should be read and write.

If I use the BoxCryptor option 'Manage Permissions' then I see my own user in the list but I am unable to alter any of the permissions.

Please help me access my files!

Thanks

Robert

Hi,

In order to help you, we need more information (which shouldn't be posted in a public forum). Please send us an email at support@boxcryptor.com. Thanks.

Best regards,
Robert

PS: It would be great if you could include some screenshots which futher illustrate your access problem.