I am a happy user of Boxcryptor personal. I got an email stating I need to renew my billing information.
In days of money scam I find it hard to just following those links and provide credit card numbers. I would really prefer to have an in-app link that leads me to it, or something like that.
Do you follow me, or understand my concern. I rather risk my account than follow a link from a mail like that. I mean, it points to another company than yours, which by all means is no secret (reading that mail). However, You should really consider a more legit way of the renewal process, AFAIC.
Can you provide me with some info that proves that the mail is authentic and serious?