Cannot open Box Cryptor

Michael Grant

I am in need of some help please.

Yesterday I tried to access my virtual Z drive on my computer and I was presented with "Error loading configuration file: File not found".

I went onto Boxcryptor from my android device and could not access that either.

I checked the Boxcryptor.bc and could not find the file encfs6.xml I have gone into my trash bin but I had emptied it (presumably with that in it)before I realised there was a problem.

I do not use Boxcryptor on any other devices except on my computer and android phone.

I would be most grateful if someone could help me in plain-speak language what I could do to get my data back.

Thank you in advance.

Michael

Robert

Hi Michael,

Are you using Boxcryptor Classic for a cloud storage? If yes, which provider are you using?

Basically you have to restore the missing .encfs6.xml file in order to gain access to your encrypted files again. Maybe you have a backup of your Boxcryptor Classic folder somewhere?

Best regards,
Robert

Michael Grant

Hi Robert

Many thanks for getting back so soon.

I cannot open Boxcryptor and I do think it is the classic one. I am using Dropbox.

Not sure how I would reinstall the .encfs6 file. Not sure if I have a backup - I don't think I have as I only back up my documents- a learning point for me.

I'll see if the system has made a back up copy. I did put all my files onto a memory stick before this happened but guess it wont be on there...sorry I'm a bit of a numpty when it comes to IT.

Thanks again Robert

Michael

Michael Grant

Hi Robert

I sussed it with help from a post in forum. Found the missing file in Dropbox.

Thanks again for your prompt reply.

Best wishes

Michael