Slow in Windows Explorer (Win 8.1 Tablet)

1394eb91

Using the latest Boxcryptor (2.0.437.408) on a Dell Venue 11 Pro running Windows 8.1, 32-bit with 2 GB RAM. When I open Windows Explorer, it takes about 10 seconds to display the contents of an encrypted folder containing 44 files. The same operation takes < .5 seconds when Boxcryptor is not involved. The more files in a folder, the greater the issue is exacerbated.

I've seen other posts about this same issue dating back several years, yet no resolution is offered, and the threads seem to have just ended abruptly. I recall reading once that this may be due to Windows' case-sensitive nature? Is there *any* way to improve this performance? Am I one of the only ones experiencing this?

Any help would be greatly appreciated!

Robert

Hi,

10 seconds for an encrypted folder with 44 files is definitely not normal. The performance of Boxcryptor may be worse than native performance but not by an order of that magnitude. You can try to create a debug log and send it to support@boxcryptor.com.

https://support.boxcryptor.com/display/BCWINEN/How+to+create+a+Debug+log

Best regards,
Robert

LostKayaker

I've just installed and started using BoxCryptor v2. And like the post above, the disk performance is very poor. Reading is about 3-5 times slower and write is about 5-10 times slower. The write performance, even considering it's AES/256/4096 is not very good. With encFS, with most all options turned on, read/write is almost imperceptibly no different than a non encrypted disk.

Are there any published statistics on BoxCryptor available, or thoughts on improving performance?

1394eb91

Thank you Robert. I just created the debug log and sent it off to support. I sure hope this can get resolved! :)

Member 20113

Any news on this one? Mine is also REALLY slow to load files.

Robert

Hi,

what Hardware do you have? Also a Dell Venue 11 Pro? Do you have filename encryption enabled?

In the case of 1394eb91 the debug log showed that Windows Explorer was performing thousands of unnecessary (and normally not occurring) file metadata requests which were causing the slowness. As we don't have much influence which kind of requests Explorer is performing, there is only little we can do.

Best regards,
Robert

1394eb91

Robert,

I finally gave in and did a complete factory reset of my tablet. The very first (and only) thing that I did after the reset was to install BoxCryptor. I'm still having the same issue! I created a debug file and still see a large amount of explorer.exe calls.

I'm at a loss of what to do. With a fresh factory reset and *only* BoxCryptor installed, I thought it would eliminate whatever was causing the issue.

Can you please look into this again for me?

Thank you,
Brian