Cannot Login to Boxcryptor for Android after Update

jezzabart

My Boxcryptor for Android was upgraded this morning and now I cannot log in. I receive a message telling me that either my email address or password is incorrect. I store these items in a password manager, so there is no possibility of error. I can still open my encrypted files successfully on my PC.

Also, I have a paid license but I cannot find any way of contacting support directly other than posting in this forum - is this the correct way to contact you?

Robert

Hello,

The official way to contact our support is either via email (support@boxcryptor.com) or web: https://support.boxcryptor.com/display/DOCEN/10.+Contact+us

In our experience login problems are related to really providing the wrong password, but of course there's always the small chance of a software bug. Please double check the password or/and the process of copy&paste. If the problem persists, please include a debug log when contacting us:

1) Enable logging (Tap on the three small dots in the lower right corner of the sign in screen)
2) Try to sign in
3) The debug log will be located at "/sdcard/Android/data/com.boxcryptor2.android/boxcryptor.log"

Thanks,
Robert

jezzabart

Hi Robert,

I have found the problem. For some reason, the upgrade had reset the Boxcryptor account settings from "Loacal Account" to "Boxcryptor Account" and I hadn't noticed. I have now reset to "Local Account" and reentered my cloud provider details and everything works. I hope this will not be a feature of every upgrade!

Also, would it be possible to make the three small dots in the lower right corner of the sign in screen bigger? I have never noticed them before, and even after you told me to tap on them I had to look very closely to find them.

Kind regards,

Jeremy