The number of devices in the private / free version doesn't setting back after deinstall from o

DerDiether

Hi, for testing I install one on the notebook and the other on the tablet. I configure- all works fine. Therefore I desinstall the app on the tablet ( I will use boxcryptor in the future on my notebook and on my smartphone ). But the signon on the smartphone failed with the message, you have received the max numbers of devices. In the profile I see only the notebook and the smartphone, what is ok. It seems, the counter will not setting back? Can I do anything to fix this problem?
rgds Diether

Robert

Hello Dieter,

You must sign out before uninstalling the software so that the device is unlinked from your account. But it's not a big problem. You can sign in at https://www.boxcryptor.com/app and unlink your tablet from there.

Best regards,
Robert

DerDiether

Hi Robert,

thanks - it works. The problem was on the front of the notebok ;-)

rgds Diether