Bug Report: folder exists in Google drive but doesn't show in boxcryptor

limijd

Hi,

4 months ago I noticed the problem on my MAC. See topic: https://forums.boxcryptor.com/topic/some-folders-are-not-shown-on-mac

Now I can reproduce the same issue even on one of my Windows PC.

After some investigation, I narrowed down the problem.

Only folder with specific name will be "missing".

If I create a folder with name "存 -", it can't be displayed in boxcryptor.

Please note the first character is Chinese "存" the second one is ascii space and third one is ascii minus.

This specific name is the only problematic one I can found. There might be others. Anyway, this looks to me a dangerous bug.

Thanks,
Wei

Christian

Hi Wei,

this issue occurs due to our encoding mechanism for encrypted filenames: We use an own encoding system (which is btw. open source: https://github.com/secomba/base4k) which uses Chinese characters like 存. When you now create a file or folder that starts with such a character, Boxcryptor tries to decrypt it, thinking it is an encrypted filename. This obviously fails, and Boxcryptor doesn't display the file since it's "not decryptable".

We actually fixed this by improving our encrypted filename detection routine in our current beta (check it out here if you like: https://www.boxcryptor.com/de/node/2944). Additionally, you can deactivate the hiding of files and folders that couldn't be decrypted in the beta version.

Best regards,
Christian

limijd

Thanks Christian! I am using beta now and the issue is fixed.

Christian

Glad that our beta resolves your issue :-)!
In the mindset of "better safe than sorry" however, I just wanted to remind you that our beta is not a stable release yet: We recommend you not to use it for productive data until it is officially released (there might still be some bugs there that could lead to loss of data)! At the very least, you should make a backup of your encrypted files before using the beta, and be aware of the limitations of an unfinished application.

Best regards,
Christian

limijd

Hi, Christian,

This bug has been fixed for the Windows version. But the issue still exist on my MAC version which is 2.1.445 !

Could you let me know how to get around the issue on MAC?

Thanks,
Wei

Christian

Hi Wei,

I've added the issue to our roadmap, though I cannot name you an exact date when we're going to address this issue (we're quite bussy with the Windows 10 release currently).

Best regards,
Christian

mindobjects

Hi Christian,

In the current state the Mac Version and Web version is unusable (I have just send you an email).
I think it is URGENT to release a new version for fix this problem, especially for pay user.
Windows 10 just release I'm sure they will be many adopter but current users may be your first priority (that why you ask us for pay).

I'm really hope you can at least give us a date. I'm currently waiting that the current version will be state to switch from BC Classic.

Best regards,
Alan

mindobjects

Just a quick addition. When I buy new version (Yesterday after many days of hesitation) I'm really thing that since you have investigated so much time and announced the end of the BC Classic support all works fine and smooth - that is NOT !!!, I'm very disappointed to see that the current BC Classic is more stable and for me usable (Web, Dropbox, Android) than the new version. From now I have pay (and now time counting for a version that doesn't works).

It is important and urge that you fix all this point to get the credibility that product must have, especially if you want user switch from BC Classic to new version.

I think you make a mistake by cutting the support of the Classic version since this version is more lighter, can be used to share (tests) new component and can be interessting for many users !

Now switch is start is it IMPORTANT and URGENT to make all WORKS !

limijd

Long time now. Issue still exists on MAC. Today I noticed quite a few folders are not shown on my mac via boxcryptor.

I almost delete a folder which actually contains a lot of sub directories but many of them are not shown.

I can't believe this (potential data lose) can't be considered as an serious and urgent issue. I understand software can have lots of bugs. I think no MAC support is better than this buggy support. Software crash is also even better than this too.

I will never renew boxcryptor again and start to look for alternative solution now.