Cannot Add Provider Dropbox

TeeDev

I have had to reinstall Boxcryptor on my Android smartphone because it has been hanging at the "Logging in" dialogue for a week (no problems on my Android tablet).

I have re-added my Google Drive and OneDrive providers but when I try to add Dropbox it is not possible to press the Sign In button. Only the Forgot Password link works. I have cleared my cache and restarted the device etc (OnePlus One, Android 4.4.4).

Am I the only one experiencing this? Any suggestions on how to resolve?

Boris

Hello TeeDev

Please try to remove Boxcryptor for Android from your linked app list on the Dropbox website: https://www.dropbox.com/account#security

After that try to login again in Boxcryptor for Android.

Best regards
Boris

TeeDev

Hi Boris

Thanks for your suggestion, however this has not resolved the issue. I am still not able to add my Dropbox account in Boxcryptor using my Android app.

It appears the Dropbox authentication page within the Boxcryptor app frame is not correctly working, have you recently attempted it on your end?

TeeDev

I have had to re-add the Dropbox profile on my tablet and it worked ok there. The Dropbox page renders slightly differently there, i guess due to responsive design.

However on my smartphone the Sign In button and the Create Account link do not work, only the Forgot Password link works. Is this really just happening to me alone? I've cleared cache, deleted app data, uninstalled, deleted Dropbox App on Dropbox site, reinstalled...

I am able to login to Dropbox using Chrome and the stock browser on my Android phone with no problems

TeeDev

I managed to figure this out, although I don't understand the reason behind the issue.

Somehow, when I was connected to my home WiFi network Boxcryptor was unable to function properly,this is why for a week it was hanging at the Logging In stage. When I turned off WiFi I was able to access Boxcryptor properly and the Dropbox sign-in worked within Boxcryptor.

Strangely, it continues to fail using my WiFi. I have restarted the WiFi router and everything else works fine over WiFi including accessing the Dropbox site directly. If I connect to a VPN over my WiFi then Boxcryptor also works properly so it's obviously something todo with my WiFi.

I have no special filters or protections that I'm aware of but maybe my ISP has restricted access somehow? I am able to connect to the Boxcryptor site over WiFi, however, so I'm quite confused...