problems with recent updates

newshnd

I just updated Windows 8.1 boxcryptor to V2.1.403.78
I also updated boxcryptor a number of weeks ago.
In both instances I had to re-authenticate.
After doing that there were problems finding my existing setup and cloud providers.
This tie it actually locked up my windows with an unusual blue screen (not the old blue screen of death).
The only thing I could do was press the power button to do an orderly shutdown.
At power up everything appeared to work correctly and it found my previous cloud definitions (onedrive & Google).
One thing different about my setup my userid is a "standard" user. and I have a different account for Administrator.
Do you test in that environment?

Philipp

Hi,

we are very sorry for the inconvenience!

Is it possible that you are using Norton Security 2015?

Norton has a known bug that causes a blue screen while installing / mounting the Boxcryptor drive.

We are in contact with Norton but they haven't released a fix yet.

You find a workaround at our FAQ Section: https://support.boxcryptor.com/display/BCWINEN/Boxcryptor+for+Windows+-+Manual

"I have Norton Security 2015 installed and have problems with Boxcryptor."

Best regards from Germany,
Philipp

newshnd

Thanks for getting back to me.
No I have no norton installed. Using Windows Defender as my antivirus.
This morning there was a new update. Version 2.1.405.86
I installed it and had the same problem.
during the install I was prompted to close windows explorer and "retry".
I was pretty sure I had no other window open at the time.
That is when I get a blue screen (NOT blue screen of death.:) ).
Then I enter my credentials (which displays over the blue screen).
At this point there is nothing I can do but push the power button to shut down.
When I power up, everything seems to be working fine.