Boxcryptor option not available in right-click context menu

rpk2006

I recently upgraded Boxcryptor Windows app to version 2.1. When I right-click on encrypted file, I did not see Boxcryptor option in the menu from where I can decrypt the file.

Christian

Hello Rohit,

could you try to create a debug log while reproducing the issue and send it to support@boxcryptor.com?
https://support.boxcryptor.com/display/BCWINEN/How+to+create+a+Debug+log

Please note that the debug log may contain sensitive information (e.g. filenames) - however, it will never contain file contents.

Best regards,
Christian

rpk2006

Thanks.

I have mailed debug log to Boxcryptor support.