Drive X is inaccessible. Device not functioning

M.Paddock

I've seen this error several times over the last few days when trying to access Google Drive by way of Boxcryptor in the same way as I have for at least the last six months. Restarts seem to work temporarily.

Any suggestions?

Philipp

Hi M.Paddock,

we are examining this issue at the moment.

Could you send us a debug log at support@boxcryptor.com ?

Thank you in advance!

Best regards from Germany,
Philipp

M.Paddock

Sorry for the delay in replying. How do I access the debug log for Boxcryptor. I'd had no problems for a week or so and in the last twenty-four hours or so it's started this again.

Richard Hess

Dear M.Paddock,

please have a look here:
https://support.boxcryptor.com/display/BCWINEN/How+to+create+a+Debug+log

Kind regards,
Richard Hess