could you try to create a debug log for me? A debug log contains detailed information about what happens within Boxcryptor so that we are able investigate your issue.
You can find instructions on how to create a debug log by following this link:
Or in German:
Please note that the debug log may contain sensitive information (e.g. filenames) - however, it will never contain file content. Please send the report to firstname.lastname@example.org.