Boxcryptor not present in the Windows 8.1 context menu

Sebastian Lang

I have Boxcryptor 2.1. Boxcryptor is mounted as its own drive, as it was set by the installer. When I go to the Boxcryptor drive I can see all the folders from OneDrive, which is the cloud I chose to use with Boxcryptor. However, when I right-click on one of the folders Boxcryptor is not present in the context menu. This prevents me from encrypting my files or doing anything else Boxcryptor would be able to.

Boxcryptor Version: 2.1.407.99.
OS: Windows Embedded 8.1 Industry Pro 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500).

Thank you in advance for your help.

Christian

Hello Sebastian,

could you try to create a debug log for me? A debug log contains detailed information about what happens within Boxcryptor so that we are able investigate your issue.

You can find instructions on how to create a debug log by following this link:

https://support.boxcryptor.com/display/BCWINEN/How+to+create+a+Debug+log
Or in German:
https://support.boxcryptor.com/display/BCWINDE/Erstellung+Debug+Log

Please note that the debug log may contain sensitive information (e.g. filenames) - however, it will never contain file content. Please send the report to support@boxcryptor.com.

Best regards,
Christian