could you send a message to firstname.lastname@example.org with this issue?
If you're comfortable with command line programs, you can also extend you report with Pipelist (https://technet.microsoft.com/en-us/sysinternals/dd581625.aspx). Just download it, press the windows key + r and type "cmd.exe". In the appearing window, enter the complete path to pipelist and attach the output to your report. Make sure Boxcryptor is started while running pipelist.
Alternatively, we have a program that does this task automatically. We'll provide you with the program and instructions over our support.