Some bugs

cyberponk

Hello, my situation is the following:
* Local account (pc with no internet for security reasons)
* Boxcryptor on shared network folder (boxcryptor installed on client side)

If i try to do the following operations, explorer hangs for a long while and then an error pops up saying "An unexpected error is keeping you from renaming the folder. If you continue to receive this error, you can use the error code to search for help with this problem.
"Error 0x800704D5: The operation could not be completed. A retry should be performed.

This happens when I:
* Delete any file
* Move any file

Also, if I rename a folder, it takes a really long time. I figured that boxcryptor makes a copy of the folder with the new name and then deletes the old folder.
I think it would be much faster to natively rename the folder only. If I rename the folder in the file share outside boxcryptor, it is very quick.

Renaming encrypted folder through boxcryptor drive: very long time
Renaming encrypted folder through the original mapped drive: fast

cyberponk

Another one:

When decrypting a folder, the old folder is not removed, and the new folder gets a _decrypted on it´s name.

Maybe it does this on purpose, but it would be much better if the old folder was deleted (or renamed) and the decrypted folder got the original folder´s name.

Richard Hess

Hi cyberponk,

which Boxcryptor version do you have in use?
Please keep Boxcryptor uptodate:
https://www.boxcryptor.com/l/download-windows

If you have the latest release running and the issue is persistent, please contact our support at support@Boxcryptor.com and attach a debug log for further analysis.

You can find a short tutorial here:
https://support.boxcryptor.com/display/BCWINEN/How+to+create+a+Debug+log

Best regards,
Richard

cyberponk

This happened on the latest update.
Also, my network share write speed is about 100Mb/s without boxcryptor, but with boxcryptor it goes down to 4Mb/s.

Is that performance loss normal?

I will work on the debug log as soon as I can.

Thanks.

cyberponk

I would like to inform that on the latest version the bugs I mentioned are no longer happening, and the boxcryptor drive speed is also normalized (only about 5~10% loss over a normal file operation on my HD, wich is perfectly acceptable).

The only thing that is still a little inconvenient is the folder renaming method.
When attempting to rename a folder inside the Boxcryptor drive, Boxcryptor copies the entire folder with the new name, instead of just renaming it.
This freezes explorer until the copying is done.

BUT
If I go to the same folder outside the boxcryptor drive (directly on the HD) and rename it directly, the process is done in a few seconds.

Woudn´t it be possible to make Boxcryptor simply rename the folder, just like explorer does, instead of copying the folder with the new name ?

Thanks!