Password issue

thiery

Have a weird issue
I changed my password in the online website a few months ago . Didn't look at the offline client and logged in / out everyday using my new password
I don't save password locally so at startup I enter the password
yesterday I logged of completly in offline client and then logged off
today i'm not able to login anymore
is it possible that the passwords are not syncronised between website and client ?

Robert

Hello,

Is your device connected to the internet when you try to login? What error message do you receive when trying to login?

Basically, when Boxcryptor tells you that the password is not correct, then the password is really not correct. Please check the password you enter for correctness (e.g. caps-lock, etc.)

Best regards,
Robert

thiery

Dear Robert
thanks for this prompt response.
Yes, my desktop is/was always connected to Inet,
I'm making variations on the password with the caps-lock on/off etc
on website of offline i'm getting failed credentials.
I discovered my mistake , I have a few accounts and mixed up usernames.
howto deleted unused accounts ?

Richard Hess

Hi thiery,

please have a look at this short tutorial:
https://support.boxcryptor.com/display/DOCEN/How+to+delete+your+Boxcryptor+account

Kind regards,
Richard