Can't login with local account on Android app

AlienBoy

Hi,

I can't successfully select my key file at login on Android version. I already have set up a local account in my Windows Boxcryptor application, and have copied the key file to my Android device.

I went to login -> advanced -> local account -> checked "I already have an existing key file" and then click local account button -> select -> then select my key file. And no matter how many times I selected the key file and clicked OK, it just went back to the select page. A pop-up message with "checking..." will show in a brief time, then it just went back and nothing happened. If I use back to go back to login screen and login with "local@boxcryptor.com" account, it will just say this e-mail is not verified.

How do I actually login into a local account on Android? I'm using Android 5.1.1

Thanks!

Richard Hess

Hi AlienBoy,

may you be so kind to contact our support at support@boxcryptor.com ?

They would need a debug log. May you be so kind to create one and attach it to your support call?
Here's a short how-to:
There are three dots (. . .) located on the lower halt of the Boxcryptor login screen.
Please open this menu and activate the debug mode. Now reproduce your problem.

You can find the debug file at
"/sdcard/Android/data/com.boxcryptor2.android/debug.log".

Please make sure to deactivate the debug mode afterwards.
Log files intend to get pretty big - pretty fast.

Thanks for your efforts!

Kind regards,
Richard