You are using 2 out of 2 possible devices -- But only one PC connecting

1ert3r

I am using Boxcryptor only on my Laptop. But repeatedly the webinterface is showing the message "You are using 2 out of 2 possible devices" and my Laptop is shown twice in the interface.

Therefore my Laptop cannot connect Boxcryptor anymore and my Boxcryptor drive is not available.

After deleting the devices i can connect -- but after rebooting my system i run into the same thing again.

Version 2.1.417.123

1ert3r

I moved my windows system from one ssd to another ( bigger )ssd a month ago -- maybe there is a connection with this problem.

1ert3r

another reason could be the vmware workstation with its network adapters on my system

Richard Hess

Hi 1ert3r,

thanks for reporting this issue.
Is that behavior reproducible on your system?

If so, may you be so kind to contact our support at support@boxcryptor.com and attach a debug log?
Here's a short tutorial on this:
https://support.boxcryptor.com/display/BCWINEN/How+to+create+a+Debug+log

Thanks for your efforts.

Kind regards,
Richard