Boxcryptor does not recognize the original password anymore

weerman

Normally boxcryptor is started with windows7 as a Z-drive without asking for the password.
After I came back from my holidays boxcriptor suddenly asked for the password. As I have stored this password in KeePass I fetched it there and to my surprise Boxcriptor stated that the password is wrong. As this password is the same as the master KeyPass password and I can open KeyPass normally there must be something else that is wrong. Please help me because all my important files are encrypted and i cannot access them any more.
Regards,
Ab Weerman

Richard Hess

Hi weerman,

are you able to login to our web app?
www.boxcryptor.com/app

Please note that both fields (email and password) are case-sensitive.
In case your issue persists please contact our support at support@boxcryptor.com

Please make sure to mention your forum thread.

Kind regards,
Richard