Library and search problems with Boxcryptor 2.2.205.188 and Windows 10

kristianb

Hello,

I am using Windows 10 Pro and Boxcryptor Beta 2.2.205.188. Generally the read/write access is working, but I have noticed the following errors:

1) It is not possible to add a Boxcryptor directory to a Windows Explorer Library. If I add a directory, it seems that it is working, but after rebooting the PC the directory is removed from the library.

2) The Windows 10 Photos app doesn't scan photos from the Boxcryptor directories. I think this is similar to problem 1).

3) It is not possible to add the boxcryptor drive to the windows search.

All features have been worked in Windows 8.1 and it would be great if they will work in Windows 10 too.

I have written already to the Boxcryptor support but I would like to know if you guys have this problem too.

Regards, Kristian

Richard Hess

Hi Kristian,

we just released the new stable version of Boxcryptor 2.2.
Please download it here: https://www.boxcryptor.com/l/download-windows

Kind regards,
Richard

kristianb

Hi Richard,

thank you for your reply. I have downloaded the new version and the new version fixes many problems. Thank you for your work.

But the problem 1) still exists: If I add a Boxcryptor directory to a Windows Explorer library, it seems that it is working, but after rebooting the PC the directory is removed from the library.

Richard Hess

Hi Kristian,

this issue should be resolved.
Since the next steps are quite technically, please follow them carefully:

1. Uninstall Boxcryptor

2. Reboot your system

3. Browse this folder:
C.\Windows\System32\drivers

4. Rename the following files:
cbfs4.sys -> cbfs4_OLD.sys
cbfs5.sys -> cbfs5_OLD.sys

5. Install Boxcryptor 2.2:
https://www.boxcryptor.com/l/download-windows

6. Choose not to close and restart your explorer

7. Restart your system

Now Boxcryptor will run as expected again.

Kind regards,
Richard Hess

kristianb

Hi Richard,

thank you for your explanation. I have done that step by step as you told me. But the problem still exists: After restarting the system the Boxcryptor directory is removed from the Windows Explorer library. :-(

May be the issue exists, because Boxcryptor is ready to use very late after the Windows start up. And may be the Windows Explorer "thinks", that the location is not available and removes it from the library?

Richard Hess

Hi Kristian,

I'm very sorry to come back this late.

May you be so kind to contact me via email?
support@boxcryptor.com

This way we may have a TeamViewer session in case this issue is not resolved by now.

Thanks in advance.

Kind regards,
Richard

kristianb

Hi Richard,

sure, I will do! Thank you.

Regards, Kristian