Error code: 5 when installing on Windows 10

cyberponk

Hi, i´m getting Error Code: 5 - Failed to install call back filesystem: access is denied
when trying to install boxcryptor.

I had already installed it and am trying to upgrade.

Version: 2.2.301.202
running from local drive C:
Running with admin previledges
System: windows 10 recently upgraded
User: local user with administration rights

cyberponk

Process monitor logs show errors when accessing these:

HKLM\SOFTWARE\Microsoft\CTF\KnownClasses
Error: Name Not Found

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontSubtitles\Segoe UI
Error: Name Not Found

C:\Windows\System32\Information icon:
Error: Name Not Found

(setup file path):
Error: Name Not Found

C:\Windows\System\Information icon:
Error: Name Not Found

And several other paths... Then the error popup shows up

cyberponk

TEMPORARY SOLUTION:

Selecting "don´t close applications..." option during installations lets me install it without any errors.

Richard Hess

Hi everyone,

we just released the stable version of Boxcryptor 2.2.

You may find the download here:
https://www.boxcryptor.com/l/download-windows

Kind regards,
Richard