Unable to load some files.

xmris

Boxcryptor classic, v 1.7.409.131 , OS win10 x64.

I am unable to load .PDF files via the Microsoft reader app, says "can't open this file, there is a problem with the file format".
I remember I had the same issue at the past using excel/word, it seems that boxcryptor disables some info that renders some microsoft apps useseless using this?
Also I tried to mount my (both local and on onedrive) encrypted folders as 'fixed' drive, same results.
The PDFs can only open if I copy them outside the boxcryptor folder.

thx

aldini

I am experiencing the same issues. Same version, same OS.
This issue is not limited to PDFs. It also is consistent when opening images.

xmris

yes, you are right, the picture viewer does not work too with images stored on boxcryptor...

Iteration

I am finding this with a number of applications, not only Microsoft ones.

Basically some executables will no longer execute, some word documents won't open and some MS access databases won't work.

For me, this all seems to have broken with the 2.2 update.

I don't seem to be able to copy these broken files anywhere else, overwrite them, anything.

Interestingly I have two computers running Boxcryptor, one is running Win 8.1 and having issues, the other is running Win10 and working far better. (Still issues but not this one)

Richard Hess

Hi everyone,

@ xmris, aldini
I am very sorry but Boxcryptor Classic is not supported on Windows 10.

@ Iteration
Thank you for your email.
I just answered you on your case.

Kind regards,
Richard

aldini

Richard,

Your response is a fairly terrible response. I am walking away from Boxcryptor and I hope others follow. If Boxcryptor was truly interested in security then it wouldn't have required the new version to have a login/subscription model. Greed is the driver for this lack of support on Windows 10. I would gladly pay for an upgraded version that wouldn't require a login/subscription model.

Thanks,
Aldini

xmris

I totally agree with aldini, I started to look somewhere else and avoid to use boxcryptor or any of the products from your crap company.

[edit]

**********problem solved, steps below:
1. Uninstalled and deleted the Boxcryptor - never use again the crap
2. Installed https://sourceforge.net/projects/encfsmp/ works like charm with existing boxcraptor folders plus way better support.

snaphat

2.2 is behaving poorly in many cases on both Win10/Win8.1. Some examples include:

1) the inability to read certain encrypted files (e.g. this file is problematic https://www.dropbox.com/s/7exydsq0dofpvvo/PDFNetC.dll). Trying to move said file from boxcryptor via explorer gives a dialog error stating 'cannot read from source file or disk.' The failure seems to be tied to the particular encryption key and modifying said file to be larger by a single byte causes the misbehavior to stop.
2) No longer being able to successfully compile python scripts into executables via pyinstaller. Assume this related to issues with boxcryptor reading certain files.
3) No longer being able to generate running innosetup executables. Assume this related to issues with boxcryptor reading certain files.

Reverting back to 2.1 on Win8.1 systems work fine, but 2.2 doesn't work correctly on any of my systems.

aldini

xmris, thank you. Life saver.

Goodbye Boxcryptor alternative identified - EncFSMP

Richard Hess

Hi aldini,

thanks for your constructive feedback.
I'm sorry that Boxcryptor doesn't fit your needs.

I wish you all the best with other solutions.

@ xmris:
Thanks for your feedback on our company, please keep it polite.
I'm very sorry that my support is not sufficient for you, since I am answering on every case.
Whether licensed user or not.

@ snaphat:
Our developers are working every day, to enhance Boxcryptor.
The .dll issue was never reported before - this need s some time to be worked out.
Thanks for you understanding.

Kind regards,
Richard

Robert

Hello together,

On Friday we have released version 2.2.403.126 of Boxcryptor for Windows which should fix problems of the initial 2.2 version. You can download it here:

https://www.boxcryptor.com/l/download-windows

Best regards,
Robert