Application Error during install

CTech

During installation of Boxcryptor, I am getting the following:

Windows - Application Error
The exception unknown software exception (0xc0000409) occurred in the application at location 0x0f1c2d36.

After installation, there are no contents in the Boxcryptor drive (Dropbox does not appear).

This error also occurs during uninstall.

Any solution for this?

Richard Hess

Hi CTech,

this error can simply be ignored.
It has no impact on Boxcryptor's practice.

Please send an email to support@boxcryptor.com.
Make sure to attach some screenshots to clarify the issue and link this thread within the message too.
This way I am able to connect your case to your thread.
Thanks in advance.

Kind regards,
Richard

CTech

I have done as you requested.

You answered about the error message but what about Dropbox not showing up in the Boxcryptor drive? It is as if Boxcryptor does not see Dropbox.

Richard Hess

Hi CTech,

then you would need to set your DropBox as a Boxcryptor location manually.
Please have a look here:
https://support.boxcryptor.com/display/BCWINEN/3.+Set+your+Boxcryptor+locations

Kind regards,
Richard