Error while decrypting - no access because login as "local@boxcryptor.com"

Magichand

Hi together,

after removing my computer from an windows domain, I can't access my encrypted files anymore.
Everytime I try to open an file from the mapped Drive, I get "access denied". When I try to decrypt the file by right-click -> decrypt, I get the error 'You have no access to the file <filename>, because you are logged in as "local@boxcryptor.com"!

What does this means?

regards,
Magichand

Robert

Hi,

Are you using the same account (and keyfile) to login as before? Can you right-click -> Manage Permissions and check the permissions?

If it does not resolve your problem, you could create a debug log and send it to us so that we can analyze what's wrong. A debug log contains detailed information about what happens within Boxcryptor so that we are able investigate your issue.

You can find instructions on how to create a debug log by following this link:

https://support.boxcryptor.com/display/BCWINEN/How+to+create+a+Debug+log

Please note that the debug log may contain sensitive information (e.g. filenames) - however, it will never contain file content. Please send the report to support@boxcryptor.com.

Best regards,
Robert

Magichand

Hi Robert,

I don't have any other "box.bckey"... and as long as I remember it was a local account... but I'm not sure.

After right-klick -> Manage permissions, I get "Account: local@boxcryptor.com - Access denied" and "The user or group could not be loaded"...

So I send you the debug log...

Magichand

Robert

Hello together,

As a follow up, the files have indeed been encrypted with another key file and the problem was resolved by using the correct key file.

Best regards,
Robert