El Capitan - boxcryptor is trying to install a new helper tool

hunglikethor

The latest boxcryptor does not work with OS X El Capitan (10.11.x). When I try to login, a window appears asking for permission to install a helper file:
"boxcryptor is trying to install a new helper tool"

After typing my (admin) password, the mounting of boxcryptor fails with the window message

"Mounting the Boxcryptor disk failed. If the problem persists, please restart your Mac or contact our support."

Options are to Click "Quit" or "Retry."

runningmad

I have this issue, too. I'm using Boxcryptor 2, not Classic.

Heiko

Same here - very annoying after switching to a subscription plan with annual payments supposedly "ensures we can constantly upgrade our service" ... muuuahhhhh.

Hey Boxcryptor support - are you reading this? there seems to be a massive flaw in your app when launching on Max OS X 10.11 El Capitan. Thanks for fixing this quickly.

fianna

Yes.. I have the same issue on one Mac. It initially installed, but after uninstalling for a clean install i receive the same message re Mounting the boxcryptor disk. The logs show:

6/10/2015 9:46:43.510 AM CoreServicesUIAgent[507]: error -1 while removing quarantine data on path /Applications/Boxcryptor.app/Contents/Frameworks/BoxcryptorFoundation.framework/Headers

6/10/2015 9:46:43.715 AM Boxcryptor[779]: Failed to connect (helpMenuItem) outlet from (BCStatusItemController) to (NSMenuItem): missing setter or instance variable

6/10/2015 9:46:43.930 AM Boxcryptor[779]: [HockeySDK] -[BITHockeyManager startManager]/201 INFO: Starting HockeyManager

etc.

I uninstalled it because it was hammering the CPU and thought a clean install may remediate.. On my second Mac however its reproducing the same behaviour re an ongoing high CPU load. I have disabled it on this machine. So I have currently have no local access to my Boxcryptor data. No AV installed on either PC. Thank you for addressing this as a high priority.

fianna

Update.. Windows 10 is no longer retaining secondary Cloud providers, so now I have both operating systems with issues.
Dear BoxCryptor support.. are you listening ?

Robert

Hello fianna (and others),

We have released new versions of Boxcryptor for Windows and Mac OS X in the past days which should address your problems. You can download them here:

Windows: https://www.boxcryptor.com/l/download-windows
Mac OS X: https://www.boxcryptor.com/l/download-macosx

Best regards,
Robert

erikbc

I have been having this issue since early October 2015. After uninstalling and re-installing Boxcryptor I keep on getting this message no matter what I do (removing all related files including plists, removing other applications related to virtual disks and finder, reinstalling from time machine backup leaving out all applications). I have tested at least 4 new Boxcryptor releases but all to no avail and there is not a proper error message in the log. Very frustrating. It seems Boxcryptor will only run on a 'virgin' Mac OS X installation and I can't restore my user accounts. This is of course not a feasible solution.

Unfortunately Boxcryptor support have neither been able to help yet.

erikbc

I hadn't expected to post another message so quickly but t have made progress and found a workaround (Mac, El Capitan). Although I haven’t found the root cause I have been able to get rid of the Mounting error as follows:
1) Ensure a full backup with Time Machine
2) Erase the disk with the OS
3) Install OS X 10.11 El Capitan (or 10.10 Yosemite). At the end of the installation process create a new admin account (ie do not Migration Assistant yet!)
4) Install Boxcryptor (not sure whether it matters when you install Boxcryptor … I did it straight away after installing the OS to know whether Boxcryptor worked).
5) Using Migration Assistant migrate the necessary users, net work settings and all applications from Time Machine (and this is important) do not include the following restores:
*** Do not tick “Other files & folders”
*** Do not tick "Computer settings"

I don’t know (and haven’t tested) which of the 2 (or both) omitted settings is key.

This gave me back all important users, files, applications and settings. Admittedly, some system level settings and software I had to set or install again but so far the annoyance has been minimal.

Hope this will also help others with this very annoying issue with no explanation or resolution sofar.