Boxcryptor 2.1.453 (692) Fails to Open in El Capitan 10.11.1 Beta (15B38b)

bropruitai

Just as an FYI. Boxcryptor loads and it appears to be running properly from the taskbar, but when you attempt to select the "open" option on the contextual menu, nothing happens. Also, it does not properly load the sidebar icon into Finder and users are unable to access any Boxcryptor files.

daveqr

I have the same problem after the most recent update. BC 2.1.4533 (692) and Yosemite 10.10.5.

Dede

Same problem with El Capitan 10.11 ("Cannot update, error occured")

Robert

Hello,

I can confirm the issue with the Finder sidebar icon on the latest 10.11.1 beta. As we haven't changed anything in our code related to it, my best guess is that it's a bug in the latest beta - but we will keep an eye on it. Thanks for the hint.

Regarding the other problems: Would you be so kind and create a debug log for me? Here's the guide how to create one:

https://support.boxcryptor.com/display/BCOSXEN/How+to+create+a+Debug+log

Best,
Robert

daveqr

Done.

Robert

Hello,

Thanks to Dave's debug log submission we could identify the change which causes these problems and we will release a fixed version within the next days. Until then you can circumvent the problem by downgrading to the previous version. Old versions can be found here:

https://support.boxcryptor.com/display/BCOSXEN/Changelog

I will post here, when the fixed version is available.

Best regards,
Robert