Install stuck at CBFS

rrw2118

Hi, I've been trying to install Boxcrytor for a couple hours now and each time I try it gets stuck at the "Installing CBFS" stage. The install doesn't move on past CBFS and there's no progress made on the install bar.
I've turned the firewall off, in case that matters, but the problem remains.
Any ideas?
Thanks.

Christian

Hello rrw2118,

could you try to install Boxcryptor while running a debug log?

To start the setup in the debug mode, open the run command of Windows (Windows button + R) and type in the path to the Boxcryptor setup. Add the parameter "/log Log.txt" (e.g. "C:\Users\rrw2118\Desktop\Boxcryptor_v2.0.409.325_Setup.msi" /log Log.txt)

After running the install, you should find a logfile within the setup directory.
Please send this file to support@boxcryptor.com, and just mention this thread. Thank you in advance.

Best regards,
Christian