"You need to format the disk" error

bazinga

Hi there,

Installed your product to test encryption with Dropbox. The product installs and I am able to create an encrypted folder and copy couple of files into it. I am able to open those files normally. After a reboot, accessing the encrypted folder on Boxcryptor drive results in error - "You need to format the disk". Files are inaccessible.

I have rebooted multiple times -> same issue.
I have reinstalled your product few times -> same issue.
I have re-downloaded an installer and reinstalled -> same issue.
I have tried to remove "FolderKey.bch" directly from the encrypted folder on filesystem -> I can then access the encrypted folder, but the files are not decrypted by Boxcryptor.

Run it in debug mode -> the error is "Could not load file or assembly 'System.IO, Version=2.6.9.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The module was expected to contain an assembly manifest". WHAT?!

OS: Windows 7 Pro, freshly installed.

The outcome of this experience:
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Horrible, horrible experience. Your product fails miserably with the basic functionality. Who would want to get their files in the cloud and then completely loose access to them?! There should be a way to recover from errors like this, there should be a way to locally decrypt files with *.bc extension, there should be a way to report something useful to a user. Very disappointing.

P.S. I cannot even add an image to this post? OMG, get a better forum software - it's free!

Florian

Hi bazinga,

I'm sorry to here that. I talked to our developers, it is most likely a problem with your installed .net Framework: To solve this issue, please go tohttps://www.microsoft.com/en-us/download/details.aspx?id=30135 repair your .net Framework installation.

If the problem persists afterwards, please contact our support support@boxcryptor.com and refer to this thread.

Kind regards,
Florian

PS: we are in the process of getting a new forum software so stay tuned ;)

bazinga

Hi Florian,

Thank you for your reply. I'm actually not sure if my .NET installation is broken. This is a dev machine and I've got few versions of .NET framework installed. Do you require a specific version? The latest I've got is 4.6 which came with Visual Studio 2015.

Thanks.

Florian

Hi bazinga,

The minimum requirement for Boxcryptor is .NET 4.0, however in most cases errors like "Could not load assembly ..." points to a broken .NET installation. Did you try to repair it already?

Cheers,
Florian